Returns and Exchanges-
Return policy for online purchases
If you are not completely satisfied with your purchase, Creative Recreation is pleased to offer the highest standard of customer service. All unworn merchandise may be returned in its original package, along with the receipt, for up to 30 days from the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable, except in the limited circumstances described below.
You may exchange your purchase with either a different size or a pair of equal value as long as we receive the unwanted pair within 30 days of the purchase. Please allow 1-3 weeks for your exchange to process once it is received back at our warehouse depending upon return volume.
Returns regarding promotion code/online sales.
Refunds are not available to purchases made with a promotion code, or during an online sale. You may however, exchange for a different size. If the particular size is out of stock, you are able to exchange for an item of equal value or an online credit code. 30 day policy also applies.
Credit Card Refunds
All returns will be refunded to the original credit card that was used for your purchase. Please allow 1-15 business days for us to process the credit to your card. Once the Credit is processed it can take between 2-5 business days for it to show up on your statement.
Refunds on Shipping Charges
If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we will refund shipping charges.
Returns without original receipt must reference the original order number which you may reprint from the order status link found in the shopping cart on www.cr8rec.com.
Registered accounts needing a return can fill out the return form found within your account page to request a return and pre paid fedex shipping label.
Guest checkouts needing a return please fill out the return form found at the bottom of this page.