Frequently Asked Questions

Creative Recreation became a member of the Rocky Brands, Inc. family. Many of our customers share the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here are a list of the most common questions and answers provided for customers.

  1. Are Online Returns Free?
  2. Do my shoes come with a warranty?
  3. Can I return my shoes without a Return Authorization Number (RMA)?
  4. How do I get a Return Authorization number to return my purchase?
  5. Is it safe to use my credit card on your website?
  6. Is it safe to use my debit card online?
  7. Does Creative Recreation charge sales tax?
  8. Should I receive an order confirmation email after my order has been placed?
  9. Do you ship to addresses outside the United States?
  10. Can Creative Recreation repair my Shoes?
  11. How do I locate a Creative Recreation retailer near me?
  12. What is Proposition 65?

Answers

Are Online Returns Free?

Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free Returns on all orders! To begin your return process please Click here

PLEASE NOTE: Original shipping fees are not eligible for refunds or reimbursements.

Do my shoes come with a warranty?

Yes. For complete warranty information, click here

Can I return my shoes without a Return Authorization Number (RMA)?

No. For security reasons, returns without a Return Authorization Number will be refused and returned to the sender. To request a Return Authorization Number, click here

How do I get a Return Authorization number to return my Creative Recreation?

To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized Creative Recreation Dealer, you must return your product to the place of purchase. If you purchased through one of our websites please use our online RMA Request form. To request a Return Authorization Number, click here

Is it safe to use my credit card on your website?

All Rocky Brand sites are backed with sophisticated technologies that allow your personal and credit card information to flow through our site in a secure and protected method. Additionally, we have processes in place that block and shut down fraud orders.

Is it safe to use my debit card online?

Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Does Creative Recreation charge sales tax?

We value our customers at Creative Recreation and we make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means. We calculate and collect sales taxes, based upon rates obtained from our third party sales tax rate provider, and applicable to your purchases ship-to address; in states which we have a physical presence. If you feel that we have calculated the sales taxes on your order incorrectly, please contact our customer service department so that we may bill you accordingly.

Should I receive an order confirmation email after my order has been placed?

Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.

Do you ship to addresses outside the United States?

Yes. Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience for customers in over 90 countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page

Can Creative Recreation repair my shoes?

No. Creative Recreation does not offer repairs on our products.

How do I locate a Creative Recreation retailer near me?

Please visit our dealer locator by clicking here

What is Proposition 65?

Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986 Health and Safety Code Section 25249.6 et al. Any company that , sells or manufactures consumer products in California, is subject to Proposition 65. Because Report Footwear sells products in California, Report Footwear is subject to Proposition 65.

Proposition 65 requires warning labels on any consumer product that may contain any of 800-plus chemicals that the State of California considers a carcinogen or a reproductive toxicant. For many chemicals there is no definable amount of how much of these chemicals must be present to be considered harmful. In some instances, the State of California has set threshold levels of certain chemicals to be safe but in general the burden is on a manufacturer or seller to prove that exposure of those chemicals in their product pose no harm to the consumer.

Why does Creative Recreation put warning labels on products sold outside of California?

Through Creative Recreation sales online, and other dealers within California, our products are available to be shipped and/or purchased in California. If our products are brought into California without the proper warning lable, Creative Recreation may still be in violation.

How come I don’t see this warning on everything I buy?
This is a California State Law and not a Federal Law. Companies that do not sell consumer products in California do not need to put this warning on their products.

Are Creative Recreation Products Safe?
Our products are manufactured to meet federal and state laws for safety and restricted substances.

Where can I learn more about Proposition 65?
For more information about Proposition 65, visit the Office of Environmental Health Hazard Assessment and here for a list of elements listed under Proposition 65