International Ordering and Shipping Information

General information about international orders and shipping

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the BorderFree global checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by BorderFree at the time your parcel(s) leave the U.S.

How much duty and taxes are charged on international orders?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that BorderFree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the BorderFree global checkout .

Are there any items that cannot ship to my country because they are restricted?

If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, BorderFree will notify you during the checkout process.

Do you ship to U.S. military addresses (APO/FPO)?

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

How can I track my international order?

You can track the progress of your international package(s) here. To lookup your order on Creative Recreation.com, here.

What will my credit card statement say?

Your credit card will be billed by BorderFree and your credit card statement will read "51*3366 " where "51" denotes the BorderFree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at rarequest@rockybrands.com or 1-877-795-2410 and Creative Recreation will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at rarequest@rockybrands.com or 1-877-795-2410 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner BorderFree in the same currency and using the same exchange rate as your original order.